Shipping
Anywhere in Canada
Auto-applied at checkout
Emailed automatically
At Catgets, we strive to deliver your order as quickly and efficiently as possible. We understand how exciting it is to receive your purchase, and we work hard to ensure a smooth shipping experience from start to finish.
Order Processing
All orders are processed within 1–2 days. Orders placed on weekends or public holidays will be processed on the next day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor the progress of your delivery.
Our products are fulfilled through a network of trusted suppliers and warehouses. Depending on the product ordered and stock availability, your order may be shipped from either Canada or China.
Shipping Costs
We offer free shipping on all orders over CAD $59.
Shipping costs for orders below this amount will be calculated at checkout.
Estimated Delivery Times
For most orders within Canada, delivery typically takes between 5–8 days after dispatch.
Please note that delivery times are estimates and may vary due to factors such as carrier delays, seasonal demand, weather conditions, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible at info@catgets.ca so we can investigate the shipment.
Tracking Your Order
All orders include tracking.
Tracking information is typically provided within 1–2 days after your order has been processed and shipped. Once available, you will receive an email containing your tracking number.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, your package will be handled according to the carrier's procedures. This may include delivery to a nearby pickup location, post office, or another designated collection point.
It is the customer's responsibility to collect the package within the timeframe specified by the carrier. Packages that are not collected in time may be returned to the sender.
Incorrect or Incomplete Address
Please ensure that your shipping address is correct before completing your purchase.
If you notice an error after placing your order, contact us immediately at info@catgets.ca. While we cannot guarantee changes can be made once an order has entered processing, we will do our best to assist.
Any additional shipping costs resulting from an incorrect or incomplete address provided by the customer are the responsibility of the customer.
Split Shipments
In some cases, orders containing multiple items may be shipped separately. This can occur when products are stocked in different warehouses or supplied by different fulfillment partners.
If your order is split into multiple shipments, you will receive tracking information for each package where available.
Lost or Delayed Shipments
If your order appears lost or has been significantly delayed beyond the estimated delivery timeframe, please contact us at info@catgets.ca.
We will work with our fulfillment partners and shipping carriers to investigate the issue and help resolve it as quickly as possible.
Returns
We offer a 30-day return period from the date your order is delivered.
To start a return, please contact us at info@catgets.ca. Once we have reviewed your request, we will work with you to find a suitable solution. Depending on the circumstances, this may include a full or partial refund, a return, or another appropriate resolution.
Please note that return shipping costs are the responsibility of the customer, as we do not offer free returns.
Depending on the product and warehouse availability, customers may be required to return items to a designated return address. Return locations may be located in Canada, the Netherlands, Spain, or China. The appropriate return address will be provided after contacting our support team.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact us:
Email: info@catgets.ca
Our team will be happy to assist you.
At Catgets, we strive to deliver your order as quickly and efficiently as possible. We understand how exciting it is to receive your purchase, and we work hard to ensure a smooth shipping experience from start to finish.
Order Processing
All orders are processed within 1–2 days. Orders placed on weekends or public holidays will be processed on the next day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor the progress of your delivery.
Our products are fulfilled through a network of trusted suppliers and warehouses. Depending on the product ordered and stock availability, your order may be shipped from either Canada or China.
Shipping Costs
We offer free shipping on all orders over CAD $59.
Shipping costs for orders below this amount will be calculated at checkout.
Estimated Delivery Times
For most orders within Canada, delivery typically takes between 5–8 days after dispatch.
Please note that delivery times are estimates and may vary due to factors such as carrier delays, seasonal demand, weather conditions, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible at info@catgets.ca so we can investigate the shipment.
Tracking Your Order
All orders include tracking.
Tracking information is typically provided within 1–2 days after your order has been processed and shipped. Once available, you will receive an email containing your tracking number.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, your package will be handled according to the carrier's procedures. This may include delivery to a nearby pickup location, post office, or another designated collection point.
It is the customer's responsibility to collect the package within the timeframe specified by the carrier. Packages that are not collected in time may be returned to the sender.
Incorrect or Incomplete Address
Please ensure that your shipping address is correct before completing your purchase.
If you notice an error after placing your order, contact us immediately at info@catgets.ca. While we cannot guarantee changes can be made once an order has entered processing, we will do our best to assist.
Any additional shipping costs resulting from an incorrect or incomplete address provided by the customer are the responsibility of the customer.
Split Shipments
In some cases, orders containing multiple items may be shipped separately. This can occur when products are stocked in different warehouses or supplied by different fulfillment partners.
If your order is split into multiple shipments, you will receive tracking information for each package where available.
Lost or Delayed Shipments
If your order appears lost or has been significantly delayed beyond the estimated delivery timeframe, please contact us at info@catgets.ca.
We will work with our fulfillment partners and shipping carriers to investigate the issue and help resolve it as quickly as possible.
Returns
We offer a 30-day return period from the date your order is delivered.
To start a return, please contact us at info@catgets.ca. Once we have reviewed your request, we will work with you to find a suitable solution. Depending on the circumstances, this may include a full or partial refund, a return, or another appropriate resolution.
Please note that return shipping costs are the responsibility of the customer, as we do not offer free returns.
Depending on the product and warehouse availability, customers may be required to return items to a designated return address. Return locations may be located in Canada, the Netherlands, Spain, or China. The appropriate return address will be provided after contacting our support team.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact us:
Email: info@catgets.ca
Our team will be happy to assist you.
