FAQ

Frequently asked questions

How long is shipping? Usually 5–8 days; free over $59 CAD. Tracking by email.

Where do you ship? Canada (more regions coming).

What's your return policy? 30-day money-back. Returns go to our overseas supplier so return costs can be high — contact us first for the best solution and the current return address.

Is there a guarantee? Yes — 30-day money-back, satisfaction guaranteed.

Do you offer a welcome discount? Yes — drop your email and we'll send a 10%-off code for your first order.

What's the free gift? Every order includes our Healthy Hydration Handbook (PDF), delivered instantly by email.

Will my cat actually use it? Most cats adapt within days; our guides help, and the 30-day guarantee has you covered.

How do I reach you? info@catgets.ca or cs.catgets@gmail.com, Mon–Fri 9–5 ET.